Support
Our kinetic support team is available around the clock to assist you with any questions or issues.
Email Support
support@simhb.com
We reply as soon as we can
Roaming FAQ
simhb.com/roaming-faq
How eSIMs and roaming work
Frequently Asked Questions
How do I activate my eSIM?
After payment your eSIM appears on your My eSIMs page within moments, and we email it to you too. On iPhone tap “Install on this iPhone”; on any phone you can scan the QR code from another screen or enter the details manually. Your plan starts when you first connect at your destination.
How do I know if my phone supports eSIM?
Most newer smartphones support eSIM. iPhone XS and later, Google Pixel 3 and later, and many Samsung Galaxy devices from S20 onward support eSIM. You can check your phone settings or contact us for confirmation.
Can I use my eSIM and physical SIM at the same time?
Yes, in most cases you can use both simultaneously. Your eSIM will handle data while your physical SIM handles calls and SMS, or vice versa depending on your settings.
What happens if I run out of data?
Buy another plan for the same destination on our website. Each plan comes as its own eSIM, which you install the same way as the first.
How do I check my data usage?
Your phone tracks usage per line: open Settings → Mobile/Cellular (iPhone) or Settings → Network & internet (Android) and check the eSIM’s data counter.
When does my plan’s validity start?
Validity starts when the eSIM first connects to a network in its coverage area, not when you buy it — so you can install it before you travel.