Terms of Service
Last updated: April 9, 2026
1. Acceptance of Terms
By accessing and using SIMHB services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by these terms, please do not use this service.
2. Services Description
SIMHB provides global eSIM data connectivity services. Our services include:
- eSIM activation and management
- Data packages for international travel
- Access to partner networks in 195 countries
- Customer support services
3. Account Responsibilities
You are responsible for:
- Maintaining the confidentiality of your account credentials
- All activities that occur under your account
- Notifying us immediately of any unauthorized use
- Providing accurate and complete information
4. Payment Terms
All prices are displayed in USD unless otherwise specified. Payment is required at the time of order. We accept major credit cards and PayPal through our secure payment processor, Stripe.
Refunds are available within 30 days of purchase if the eSIM has not been activated. Once activated, packages are non-refundable.
5. Data Usage & Fair Use
Unlimited packages are subject to fair use policies. Excessive usage may result in speed throttling. All packages have a specified validity period after which unused data expires. SIMHB reserves the right to modify fair use policies with reasonable notice.
6. Service Availability
While we strive for 99.9% uptime, SIMHB does not guarantee uninterrupted service. Network coverage and speed may vary by location and network partner. We are not liable for service interruptions caused by third-party providers.
7. Limitation of Liability
SIMHB shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use or inability to use the service. Our total liability shall not exceed the amount paid by you for the service in question.
8. Modifications to Service
SIMHB reserves the right to modify or discontinue, temporarily or permanently, any part of our service with reasonable notice. We may also update pricing, package features, and terms from time to time.
9. Contact
Questions about these Terms? Contact us at:
legal@simhb.com